Privacy Policy.

Last updated: November 2026

1. Who We Are

eCare Technology Services ("eCare", "we", "our", or "us") operates as a citywide doorstep technology service provider in Bengaluru, Karnataka, India. We specialize in doorstep laptop diagnostics and repairs, CCTV system installation and quotations, smartphone repair, Apple Watch and MacBook services, and office networking support.

We respect your privacy and are committed to protecting the personal data you share when using our website (https://ecare24x7.com/) or booking a service visit.

2. Information We Collect

We only collect information necessary to fulfill your service requests, provide accurate estimates, and communicate with you about your repairs:

• Contact Information: Your name, mobile phone number, and email address.
• Location & Service Address: Your Bengaluru neighbourhood/area and full physical address when needed for on-site technician visits.
• Service & Device Details: The service requested, device make/model (e.g. Dell, HP, Lenovo, Apple), reported symptoms, or CCTV project specifications.
• Appointment Preferences: Optional preferred dates and time windows suggested through the booking form.
• Transactional Service Data: Internal service references (e.g. ISS-2026-00001), status timestamps, and technician progress notes stored in our service management database.

3. How We Use Your Information

Your personal information is used strictly for legitimate business and customer service purposes:

• To review your issue and contact you by phone, WhatsApp, or email to discuss solutions and provide estimates.
• To dispatch an authorized eCare technician to your home or office address in Bengaluru.
• To deliver automated booking confirmation emails and service receipts.
• To enable you to look up your live repair status on our online portal using your service reference and email.
• To provide after-repair support, spare part warranties (up to 90 days), and follow-up care.

4. Data Protection & Sharing Policy

We never sell, rent, or trade your personal data. Your information is never sold to third-party marketing companies, advertisers, or lead brokers.

We may share data only with:

• Authorized Field Technicians: Assigned eCare technicians who need your contact number and visit address to perform your requested service.
• Internal Systems: Secure ERPNext service management platforms that process customer records and email notifications. Private API credentials are kept strictly isolated on protected servers.
• Legal Authorities: Only when required by applicable law, court order, or governmental regulation in India.

5. Data Retention & Customer Privacy Rights

We retain your contact and service records for as long as necessary to provide warranty verification, service history, and support. In accordance with applicable data protection laws, you have the right to:

• Inquire about the personal information we hold regarding your service requests.
• Request correction or updating of any inaccurate contact details.
• Request deletion of your non-essential personal information once all active repairs, invoices, and warranty periods have concluded.

To exercise any of these rights, contact our privacy support team at sales@ecare24x7.com.

6. Cookies & Conversion Analytics

Our website uses minimal, standard browser session technologies required for website functionality. We may employ privacy-safe conversion measurement events (e.g., through Google Ads or Meta) only to evaluate the effectiveness of our service advertising. These events confirm that a service request was submitted without transmitting private customer identities.

7. Contact & Grievance Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us: